Active listening is the ability to communicate to another person that you have heard and understood their situation. It requires the ability to accurately paraphrase what you think the sender is saying, incorporating the sender's facts and their feelings around a particular issue or situation that has affected them. The purpose of this course is to increase the ability and effectiveness in active listening. The skills in this program apply equally to all situations where people come together and share information. They can be applied in business and personal life.

Learning Objectives:

• Benefits and factors that affect active listening
• Components of the active listening process
• Apply techniques in a variety of situations