Closing the Gender Communication Gap provides instruction on gender-oriented communication skills through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Closing the Gender Communication Gap is an indispensable learning and reference tool for people seeking to strengthen their communication skills. The informal presentation format lets the student work through the course at his or her own pace. The course examines and provides real-life skills for both genders on when and how we talk, the words we use and topics we choose, how we approach problems and issues, and building and maintaining relationships. Integral to the course are exercises, self-help quizzes, pre- and post-tests, tips, factoids, video clips, Web site references, and a bibliography.

Learning Objectives:

• Identify gender influences on conversational misunderstandings
• Distinguish between statements, questions, and objections and respond to each more appropriately
• Use direct language and direct questions to distinguish between directives and preferences