Counseling and Disciplining, an e-course offered in the Managing to EXCEL e-courses Suite, is covered in the competency series, Supervisory - Building the Team. The e-course provides instruction through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Counseling and Disciplining is an indispensable learning and reference tool for managers and individual contributors. The multimedia learning format lets the student work through the e-course at his or her own pace. The e-course covers elements of effective counseling, a 5-step counseling discussion process, and strategies for handling disciplinary situations. Integral to the e-course are interactive exercises, an assessment, printable job aids, expert connection, a learning community, Web site references, and a bibliography.

Learning Objectives:

• Identify effective counseling behaviors
• Learn the 5-step process for effective counseling
• Learn the three levels of disciplinary action