The purpose of the course is to provide the knowledge, skills, and techniques necessary to negotiate successfully. Negotiation skills are necessary to address conflicts between individuals, groups, and organizations. Negotiation promotes resolving problems in a manner that is mutually acceptable to all parties involved. When a collaborative approach to problem solving is not feasible, a bargaining strategy may be necessary. You enhance your ability to negotiate effectively when you understand and use characteristics of successful negotiators. You may tailor your negotiation style to suit the style of the participants by learning about them before and during the discussion. You improve your chances of influencing others during a negotiation discussion by focusing on the reason behind their views rather than what they say.

Learning Objectives:

• Use persuasion techniques
• Identify and address issues
• Developing a clear plan