Getting Unbiased Information, an e-course offered in the Managing to EXCEL e-courses Suite, is covered in the competency series, Communication - Relating to Others. The e-course provides instruction through an interactive, self-paced learning experience that creates opportunities to improve skills and adjust behaviors. Getting Unbiased Information is an indispensable learning and reference tool for managers and individual contributors. The multimedia learning format lets the student work through the e-course at his or her own pace. The e-course explores the abc's of communication, explains how to probe for information and offers ideas for reacting to information and ideas. Integral to the e-course are interactive exercises, an assessment, printable job aids, expert connection, a learning community, Web site references, and a bibliography.

Learning Objectives:

• Learn to use tools to get accurate, complete information
• Learn the ABCs of communication
• Learn to use reacting skills to foster positive interactions